Tech Support
Guyana · Georgetown
Category Operations
Requisiton 1002

Tech Support

What We’re Looking for ⬇️


Responsibilities:

  • Provide front-line, first-level, technical assistance for consumers.
  • Supporting Client specific high-speed internet services, delivering an exceptional customer experience.
  • Resolve technical problems, within a fast-paced, customer-facing environment.
  • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues, including internet connectivity and performance troubleshooting.
  • Supporting customer needs related to Client specific high-speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
  • Deliver in-scope support for internet service and connectivity-related issues pertaining to the operating system, PC, and browser configuration.

Requirements:

  • High School Diploma (Passes in Information Technology)

Working Environment

  • Dedicated, closed and quiet workspace at home
  • Must have 5mgs DSL internet or Blaze
  • Quiet professional workspace dedicated for work during working hours
  • Space that is free from any background noise or distractions
  • Children, friends, family not allowed in workspace during scheduled hours
  • Mobile phones prohibited in the workspace during scheduled hours
  • Smart devices such as Google Home, Alexa, or similar technology not allowed in the workspace
  • Desk to be kept clean (free from paper, pens)

Required Skills

  • Excellent verbal and written communication skills
  • Familiarity with internet services and functionality
  • Familiarity with personal computers, operating systems, software, and computer terminology required
  • Must have strong understanding of Communication (Data) networking components, PC Hardware/Software and Operating Systems
  • Ability to work independently and multi-task

Competencies

  • Problem-solving skills
  • Communication Skills
  • Customer Orientation
  • Flexibility