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The rapid growth of connected car services brought various complexities to the customer service operations.

The key to success is having easily understandable solutions that would allow customers to figure out their connected services effortlessly and have their issues addressed immediately — even those that require the most advanced, technical support — without having to go to the dealership, the car importer, or any other intermediary.

To deploy this significant operational shift requires a whole transformation roadmap, including:

  • data-based operations
  • workforce management
  • more seamless technology interfaces with less complexity
  • strategic partnerships with companies in the business transformation customer services field that leverage core competencies with specialized services

Connected vehicles and smart functionalities are shaping the future of the automotive industry.

As a result, the customers’ connection with their cars does not end when they close their car doors. Creating the right contact channels and customer experience journey, therefore, has become as important as the experience on the road.

We invite you to have a consultation with our CX experts & identify your company’s opportunities to create a whole digital CX transformation roadmap.

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How Teleperformance transformed the CX operations of Audi?

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Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.

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With over 44 years of experience in connecting the world’s most successful brands with their customers, Teleperformance has become a trusted provider of Digitally Integrated Business Services.

By utilizing Lean principals, we evaluate each Clients business capabilities, we document the end-to-end journey of their customers and come back with tailored solutions that can be applied even before onboarding with us.