Customer Service Advisor
Customer Service Advisor
United Kingdom · Bangor
Category Customer Service

Job Reference: BAN-VOL-007446

Location: Bangor

Closing Date: 27/08/2020

Salary: Up to £17,004 per annum

Type: Permanent

Hours Per week: 37.5

Shifts - 5/7 days between 7am - 11.00pm Monday - Sunday.

Training 11 days, Monday - Friday 9am - 5.30pm

Start Date - 31st August 2020

This role is temporarily Working at Home, but will return to site in due course.

Who are we?

We are a worldwide leader in multi-channel customer experience management and have been a key employer within Northern Ireland for almost 20 years.  We have locations in Bangor, Newry and Enniskillen. Our skilled and dedicated staff have been key in growing our business allowing us to work with global leaders in providing customer service solutions.

Due to our continued success, we are currently seeking candidates who would like to play a key role in our continuous delivery of excellence by providing multi-channel customer services to one of our key clients, NHS Blood and Transplant.   

The Role

You will be primarily handling incoming calls from the UK general public for Blood and Organ related queries, but you will also be making some outbound calls. You will receive campaign specific dedicated training allowing you to learn the fundamentals of the campaign requirements. 

There are opportunities to progress and develop through various other channels including email handling, Social Media completion and learn key skills to allow career progression in our training, operations and quality teams.

Call handling being the bread and butter of your core role, you will be required to perform against internal quality targets combined with a range of KPIs including Adherence, Attendance and AHT. For call handling on this campaign, agents need to have self-motivation,a passion for assisting others to save lives and a real desire to understand and the ability to deal with complex life experiences.


We have full time positions available with varied shifts between 7am and 11.00pm Monday to Sunday.

Applicants must demonstrate a flexible approach and be prepared to work rotational shifts. You will receive your rota 4 weeks in advance.

In return, we offer excellent benefits such as:

  • Free on-site parking

  • 28 days’ annual leave along with length of service days

  • Reward and Recognition programme

  • Annual salary reviews

  • Career progression

  • Discounts with local and national retailers