Call Center Technical
Indonesia · Yogyakarta
Category IT & Security

Responsibilities :

  • Answering help desk telephones and email, and responding to basic customer inquiries
  • Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues
  • Ability to resolver/refer complex technical problems through defined escalation process
  • Identify, evaluate and priorities customer’s problems, complaint and handle feedback

Requirement :

  • D3 or S1 Degree in Computer Science, Information System or Related Major
  • Capable operate computer and have knowledge about Troubleshooting, PHP, MySQL, Java Script, Ms. Access, Linux, LAN/WAN, HTML.
  • At least 1 year(s) of working experience in the related field is required for this position, specializing in Call Center, Technical & Helpdesk Support or equivalent
  • Fresh Graduates are welcomed
  • Willing to work on Shift or Weekend and Public Holiday
  • Good Communication Skill
  • Fluent in English (oral and written)