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WISH: At the Forefront of the Work-at-Home Revolution

Strategic Insights

Gmt Logo Cloud Campus May 2020

 

Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace WISH chose to add capacity with the new, innovative Teleperformance Cloud Campus model. Adding capacity with work-at-home agents offered the versatility WISH needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency.

With remote agents empowered to work from anywhere – even a different country – WISH was able to:

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