TP Talks - Driving Customer Centricity - Liberty Mutual Insurance
AVP, Claims Service Center
Paul Richartz leads Liberty Mutual’s Claims Service Center operations for Personal Lines customers in the U.S. His team of more than 600 employees and partners is responsible for delivering ‘Peace of Mind’ to customers who have experienced a loss. In addition to providing consultative guidance and gathering the facts of loss to establish a claim file, this team also initiates the scheduling of services to begin resolution of the claim for the customer. Services provided can include anything from towing a vehicle to sending a vendor who will clean up after a loss and prevent additional damage. Acting quickly to provide these services is one way Liberty Mutual helps their customers embrace today and confidently pursue tomorrow.
Division President, Banking, Financial Services and Insurance, Teleperformance
Divisional President at Teleperformance directly reporting into Teleperformance’s Chief Client Officer. In this role, Mamta leads Teleperformance's Banking Financial Services & Insurance vertical and has full responsibility for supporting the client growth, expansion plans, and leveraging the best assets to build, support, and grow the global business unit. Mamta has worked in various facets of financial services, led digital products, transformation and innovation whilst also leading various diversity and inclusion efforts in her 26 years of experience.
VP, Banking, Financial Services and Insurance, Teleperformance Insurance
Cesar Soliman is Vice President for our Banking, Financial Services, and Insurance Division within Teleperformance. He is primarily responsible for the global strategic relationship management, transformation, innovation, and growth of several of Teleperformance's Banking, Financial Services, and Insurance customers. He has been with Teleperformance for over 18 years. Cesar is also a leader in Teleperformance’s inclusion, equality, and diversity initiatives and is part of the company’s Top 100 Leaders under 45 Company Transformation Committee.
About TP Talks Webinar Series:
With the objective of curating a dynamic customer experience ecosystem, the TP Talks webinar series is focused on inspiring ideas on how companies can adapt to become truly customer-centric. You will learn from best practices, big trends, innovations and real-world success stories for managing ever-changing customer expectations.