Content Moderation
Page TOP - Content

Content Moderation

Protect your brand and your community from malicious content exposure, abuse, and fraud. 

Supported by AI and a skilled and engaged workforce, Teleperformance is a step ahead in understanding the digital landscape and market nuances to develop tailored and efficient content moderation solutions adapted to your needs.

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Our multilingual content moderation teams, driven by our unique global coverage, understand market specificities and content complexities to support our clients in managing and mitigating threats.​

Our commitment to employee wellness guarantees motivated, resilient, strong, and problem-solving teams, empowered to make the right decisions and ensure the best performance results.​

Our multilingual content moderation teams, driven by our unique global coverage, understand market specificities and content complexities to support our clients in managing and mitigating threats.​

Our commitment to employee wellness guarantees motivated, resilient, strong, and problem-solving teams, empowered to make the right decisions and ensure the best performance results.​

Features​

  • RECRUITMENT OF COUNTRY NATIVES
    with an in-depth understanding of abuse on social media within the country​
  • SYNERGISTIC APPROACH
    between human moderators​ and AI
  • GLOBAL WELL-BEING TRAINING PROGRAM​
  • REVIEWER EXPERIENCE FEEDBACK TOOLS
    constantly​ update moderation platforms​

A GLOBAL WELLNESS PROGRAM​

Item 1

PURPOSE

Psychometric tests help​ identify resilient candidates.​
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RESILIENCE

Managers, trainers, team leads, and counselors​ are all trained to spot signs of distress.​
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INFRASTRUCTURE

Custom-built infrastructures provide​ the right work environment.​
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COUNSELLING

Ongoing specialist support maintains the​ agents’ emotional/psychological well-being.​
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SUPPORT

24/7 support during the employment​ lifecycle and post-employment​
Page BOTTOM - Client Results

Clients Are Seeing Real Results

Our best-in-class technologies are making one of the major social media platforms worldwide a safer place.​

By leveraging global content moderation best practices and implementing our proprietary tools and systems to measure team productivity, efficiency, and employee engagement, we assure that this client has:

  • 99%+ accuracy achievement while improving global policies by providing continuous insights​
  • Proactively identifying opportunities to enhance client tools ​
  • Custom-designed tools for specific areas, for implementation in the client environment​
  • Hyper-focus on employee wellness and well-being by being highly engaged
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