Content Moderation

Content Moderation

Our Social Media Gatekeepers, make the internet a safer place for you and for your brand.

At any given moment, thousands of new posts, pictures and comments flood the internet. With this unimaginable amount of information comes the challenge of screening, checking, and making sure all these content can remain available to everyone.

Have you ever thought of how long it takes for fake news, hate speech, sexism, racism, and other damaging content to spread online?

 

ImageAndListText

Protect Your Brand, Protect Your Community

  • Besides developing a keen eye, we are motivated to cultivate an analytical mindset.
  • We have a deep understanding of local culture, which enables us to work efficiently within the same context.
  • No matter what industry you are in, we can help drive brand integrity and user experience through content moderation.
  • We seek out and hire people who share our purpose of making the digital world safer.
  • Through Emotional Intelligence tools, which provide detailed behavioral traits, we assess our team’s success probability.
  • Building and sustaining resilience through best in class wellness programs.
  • We provide constant training, an outstanding work environment, and emotional counselling to keep our content moderators motivated and cared for.
Our moderators

Our moderators evaluate context in pre-, post-, and reactive or automated moderation.

  • Deduce sentiments from published customer reviews
  • Contextualize content and annotate merchant websites
  • Restrict objectionable and disturbing content
  • Protect brand identity
  • Manage online reputation
  • Protect community from cyberbullying
  • Ensure quality, compliance, and legal standards
  • Identify child-related issues, including Child Online Protection Act (COPA)

While we make use of artificial intelligence (AI), we can do something that bots can’t — understand and interpret context.

While we make use of artificial intelligence (AI), we can do something that bots can’t — understand and interpret context.

Contact us


Thank you for your interest in Teleperformance's services. An Interaction Expert will contact you shortly. To complete the form, please start by filling out the reason for your contact.

Data Privacy Information Please provide your contact information to enable us to send you further information about our services and research.  All information is processed in accordance with our Privacy Policy.
Click here if you want to know how Teleperformance process your personal data.

Resource Center
See all →
WP - Protecting Brands from Malicious Misinformation
White Paper
Strategic Thinking
Protecting Brands from Malicious Misinformation Fake news and other malicious content targeting businesses are on the rise and wreaking havoc on everything, from sales to stock prices.
WP - Gaining Competitive Advantage Through Human Interaction
White Paper
Strategic Thinking
Gaining Competitive Advantage Through Human Interaction When it comes to connecting with clients, technology alone cannot create stronger bonds. Companies must emphasize human empathy and interactions that leverage the latest technology to deliver exceptional customer experiences.