“As a global community, COVID-19 is not yet behind us. But Teleperformance is ready, and we’re here for those companies and countries that need us.” – Daniel Julien, Teleperformance Founder and CEO
“As a global community, COVID-19 is not yet behind us. But Teleperformance is ready, and we’re here for those companies and countries that need us.” – Daniel Julien, Teleperformance Founder and CEO
Crisis Management and Support Services for Overcoming COVID-19
A global leader in customer experience management, Teleperformance has established operational best practices for mitigating disruptions and providing crisis-response services:
For citizens, by providing around-the-clock help lines
For companies, by supporting supply chain logistics, grant management, charitable endeavors, and more
For governments, by managing contact tracing, care center lines, citizen repatriation, and vaccination logistics and support services
Enabling work-at-home (WAHA) capabilities is the best way to protect our interaction experts, and ensure business continuity for our clients. By moving interaction experts to their homes whenever possible, we can reduce capacity at our centers and allow space for proper, and safe, social distancing.
With our global scale and reach, Teleperformance is uniquely qualified to deliver a wide range of essential support services in over 265 languages and dialects, across 80 countries.
When speed and agility critical necessity to effective crisis management, Teleperformance has already delivered COVID-19 response services, including:
Citizen and Business Hotlines:
Contact tracing and details on healthcare protocols
Essential services and emergency medical response
Vaccination services and tracking
Citizen unemployment support
Economic support for businesses
Repatriation services
And more.
Healthcare Support Services:
Inbound patient support lines
Outbound patient tracking
Scheduling remote consultations and diagnosis
Vaccination outreach and scheduling
Support for medical payers
And more.
Test
Facilitate remote symptom check and diagnosis, scheduling tests, and advice on symptoms and scheduling of doctor’s appointments
Track
Proactive monitoring and reporting on symptom changes and providing information
Trace
Active information dissemination and communication with individuals in contact with patients
Care
Support on self-isolation living and access to essential services
Contact Us
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